GreenHeaven | Terms & Conditions

📌 Key Highlights for GreenHeaven Shoppers

100% Genuine Products: All products listed on GreenHeaven are authentic and sourced from certified partners.
Cash on Delivery (COD): Nationwide COD available across all 64 districts in Bangladesh.
Inspection on Delivery: Customers are advised to check packages in front of the delivery courier before accepting.
7-Day Return Guarantee: Hassle-free replacement or refund for damaged, defective, or incorrect items.

1. Acceptance of Terms & Legal Capacity

By accessing or purchasing from GreenHeaven (accessible via web and mobile interfaces), you confirm that you are at least 18 years of age or possess legal parental/guardian consent. If you do not agree with any provision of these Terms, you must discontinue using our services immediately.

GreenHeaven reserves the right to revise, modify, or update these Terms and Conditions at any time to reflect changing regulations, platform enhancements, or commercial practices. Your continued use of the website following any posted modifications constitutes unconditional acceptance of the updated terms.

2. User Accounts & Registration Security

While you may browse our product catalog without an account, certain features—such as placing wholesale inquiries, saving wishlists, tracking orders, and viewing purchase history—require account creation or phone number verification.

Accurate Information: You agree to provide accurate, truthful, and updated personal details (name, delivery address, phone number, and email).
Credential Protection: You are responsible for safeguarding your login credentials, OTP codes, and password. GreenHeaven will never ask for your password or OTP via phone, email, or social media.
Account Misuse: GreenHeaven reserves the right to suspend or terminate accounts that provide misleading information, engage in fraudulent transactions, or violate these platform guidelines.

3. Product Information, Pricing & Availability

We make every effort to display accurate descriptions, high-resolution imagery, specifications, and live pricing for all items featured on GreenHeaven.

Pricing in Bangladeshi Taka: All product prices are quoted in Bangladeshi Taka (BDT) and include applicable statutory taxes unless explicitly stated otherwise.
Price Adjustments: Prices and promotional discount campaigns are subject to change without prior notice based on supplier updates, seasonal offers, or inventory levels.
Stock Availability: Products are subject to stock availability. In the rare event an ordered item becomes out of stock after order placement, our support team will promptly notify you to offer an alternative, store credit, or an immediate full refund.
Typographical Errors: In the event of an inadvertent technical or typographical error resulting in an incorrect price, GreenHeaven reserves the right to cancel or adjust the affected order before shipment.

4. Order Placement, Verification & Confirmation

Placing an order on GreenHeaven represents an offer to purchase the specified merchandise. An order is deemed confirmed only after successful verification by our automated dispatch system or customer service representative.

⚠️ Phone & OTP Verification Policy

To prevent fake orders and protect both buyers and sellers, GreenHeaven may reach out via automated SMS, OTP, or phone call to confirm your delivery address before dispatch. Orders that cannot be verified within 48 hours may be automatically cancelled.

Order Cancellation by Customer: You may cancel an order free of charge at any time prior to packaging and dispatch by contacting our support team or through your account dashboard.
Order Cancellation by GreenHeaven: We reserve the right to decline or cancel orders suspected of fraudulent activity, invalid delivery addresses, automated bot scripts, or repeated refusal of COD deliveries.

5. Payment Methods & Financial Security

GreenHeaven provides multiple secure, convenient payment options for retail and corporate buyers across Bangladesh:

Payment Option	Accepted Providers	Processing Time	Security Level
Cash on Delivery (COD)	Cash paid to courier delivery agent	Upon Delivery	Physical Handover
Mobile Financial Services (MFS)	bKash, Nagad, Rocket, Upay, Cellfin	Instant	256-bit Encrypted Gateway
Debit / Credit Cards	Visa, MasterCard, Amex, UnionPay, Nexus	Instant	PCI-DSS Compliant 3D Secure
Corporate / Bank Transfer	Authorized commercial banks in Bangladesh	1–2 Working Days	Direct Bank Verification

All online electronic transactions are encrypted using industry-standard SSL technology. GreenHeaven never stores, logs, or views your credit/debit card numbers or MFS PIN numbers.

6. Nationwide Shipping & Delivery Policy

GreenHeaven partners with leading certified logistics providers in Bangladesh, including Pathao Courier and Steadfast Courier, to ensure safe and prompt nationwide distribution.

Inside Dhaka Delivery: Standard delivery within 24 to 48 hours from order confirmation.
Outside Dhaka Delivery: Standard delivery within 48 to 72 hours (all districts, upazilas, and unions).
Delivery Charges: Standard delivery fees are calculated at checkout based on delivery location and parcel weight. Promotional free-delivery offers may apply during special campaigns.
Delivery Inspection: When receiving your package, please verify that the external tamper-evident polybag is intact. If the package appears severely crushed, torn, or opened, refuse delivery or immediately inspect contents with the delivery agent present.

7. Warranty, Repairs & After-Sales Support

Products sold on GreenHeaven come with clear warranty badges displayed on their individual product specification pages:

Official Brand Warranty: Serviced directly through the manufacturer or official brand service centers in Bangladesh. GreenHeaven will assist in providing purchase invoices and authorized warranty cards.
GreenHeaven Replacement Warranty: Specific products covered under our replacement policy will be repaired or replaced if defects appear within the designated warranty period.
Warranty Exclusions: Physical damages, water burns, electrical surge damages, unauthorized repairs, and normal wear and tear are not covered under standard manufacturer warranty.

8. Intellectual Property & Trademark Protection

All website content—including the GreenHeaven trademark, branding, logos, product graphics, interface designs, banners, and text copy—is the exclusive intellectual property of GreenHeaven and protected under the Copyright and Trademark laws of Bangladesh. Any reproduction, distribution, or scraping without written consent is strictly prohibited.

9. User Conduct & Prohibited Activities

Users of the GreenHeaven platform agree not to:

Use automated scrapers, data-mining robots, or hacking tools to collect platform data or compromise infrastructure.
Submit fraudulent orders, fictitious shipping addresses, or chargeback claims without valid commercial justification.
Post defamatory, abusive, obscene, or misleading product reviews.
Engage in wholesale reselling under misleading false branding representations.

10. Limitation of Liability & Force Majeure

While GreenHeaven is committed to delivering seamless service, we shall not be held liable for delays or failure in delivery resulting from events beyond reasonable control (Force Majeure), including natural disasters, nationwide transport strikes, political blockades, extreme weather, or third-party courier server downtimes.

Under no circumstances shall GreenHeaven's total aggregate liability exceed the total purchase price paid for the specific order giving rise to the claim.

11. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by, interpreted, and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising in connection with orders or platform usage shall first be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.